We are preparing for a difficult conversation.

Chelsea (name changed) has been a mentee in Connections for four years. Her referral paperwork from her social worker described an extensive history of childhood trauma and difficulty forming adult connections. During her initial interview, Chelsea said, “I want to build a relationship with someone I can trust.”

Throughout the four years that we have known Chelsea, she has been fashionable, playful, energetic, and artistic. But over the last few months, we have noticed concerning changes. Her hygiene isn’t great. She’s tired all the time. Her clothes are baggy and sloppy and unclean. Through conversations with her family, mentor, and guidance counselor, we have learned that she’s staying out all night and not attending school regularly. This could be typical adolescence, but our gut says something else is going on. We are worried.

We gathered in a staff meeting to talk about how best to support Chelsea. Her sudden change in behavior raises concerns of suicidality or trafficking. We are trained to look for these signs. We discussed who, how, and when to talk with Chelsea about our concerns. Will she be more receptive if we are standing? Sitting next to each other or across from each other? Walking, we agreed. But what about the pouring rain?

As mandated reporters, we reviewed the chain of reporting that would occur after the conversation if necessary. We identified the nearest emergency room if she shares a plan to harm herself. We wrote hotline numbers on an index card.

We offered support, coaching, time off, and coping tools to the staff member who will meet with Chelsea, who has no idea how the rest of their day will go. Will they end up taking Chelsea to the hospital? Will they hear deeply troubling details about exploitation? Will they be brushed aside and told everything is fine while their gut tells them it is not? Ultimately, our goal is for Chelsea to know we care and are here for her.

Chelsea is special, but this situation is not unique. Our staff are prepared, skilled, compassionate, and appreciated. This is what we do at Connections Mentor.